FAQs
General
Speed
Availability
Ordering
Installation
Hardware and Software
Billing
Technical Support Questions
Q:
What is DSL ?
A:
With LINKDSL, there is no dialing in, no waiting to get online, and no busy signals.
The Internet is always ready for you in an instant.
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Q:
What does an "instant" connection mean?
A:
With LINKDSL, there is no dialing in, no waiting to get online, and no busy signals.
The Internet is always ready for you in an instant.
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Q:
Does DSL require installing an additional
phone line?
A:
No. Your DSL service will be installed on your existing phone line. DSL technology
allows simultaneous analog (voice or fax) and DSL (data) transmission over the same
telephone line, so you can talk on your phone and access the Internet at the same
time."
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Q:
Will my
current phone features work with DSL?
A:
Yes. Adding DSL to your phone line does not affect your other telephone services
and features. DSL will not affect Caller ID, voice mail, call waiting, or other
advanced calling features.
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Q:
What are
the benefits of LINKDSL?
A:
LINKDSL delivers all the speed, convenience, and security you're looking for:
- Up to 50X faster than dial-up
- Instant connections with no dialing in and no waiting
- Freedom to be on the phone and online at the same time
- Free 24/7 customer support
- Free Dynamic IP
- Free Self Installation Kit
- Free Splitter, Filters
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Q:
What new
things can I do with LINKDSL that I couldn't do with dial-up?
A:
While some activities are possible with a dial-up connection (such as downloading
music or software), because they take so long, people with dial-up access don't
regularly do them. LINKDSL makes it much faster and easier to do all this:
- Download music or listen to streaming music online
- Download or email digital photos
- Watch high-quality video online
- Download software quickly and keep programs updated automatically
- Play online games more successfully
- Share one connection on all your home PCs
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Q:
What affects
my connection speed?
A:
When you connect to the Internet using a DSL modem, the speeds that you will experience
will vary based on a variety of factors, including the following:
- Distance of your telephone line to your local phone central office.
- Condition of telephone wiring.
- Computer configuration.
- Network or Internet congestion.
- Server and router speeds of the Web sites you access.
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Q:
Is LINKDSL
available on my phone line?
A:
Click here to enter your phone number to check the availability of LINKDSL
at your premises. This will determine if your address is in an area where LINKDSL
is available or not.
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Q:
If one
number doesn't qualify, will another number at the same location qualify for DSL?
A:
Please check the availability for any of your telephone numbers. It
is sometimes possible that a customer location could have more than one telephone
line, so one telephone line might qualify while another telephone line does not.
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Q:
My neighbor
has LINKDSL, but I can't get it. Why?
A:
DSL is a distance-sensitive technology that works solely over copper phone lines.
Currently, LINKDSL is only available to customers residing up to 5 Kilometers from
their Central Office. In addition, customers must be served over copper wires. Some
wires may be capable of handling DSL and others may not, even in the same area.
We're currently working to overcome the distance limitation so our DSL would be
more widely available. So, while you may not qualify for the service today, it is
possible that you could be able to receive it in the near future as the technology
improves.
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Q:
I want
to subscribe to LINKDSL, what should I do?
A:
First, gather detailed information on the line owner that ADSL will be installed
on e.g. line owner’s name, line owner’s ID number. Go to the
Subscription Methods page to see the different methods through
which you can subscribe.
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Q:
What documents
do I need to sign when I subscribe to LINKDSL?
A:
To subscribe to LINKDSL, you need to fill in and sign LINKDSL contract
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Q:
When will
my DSL service be active?
A:
In most cases, DSL service is active 7 business days after you place your order.
We will send you an e-mail with your Service Ready Date once we receive your order.
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Q:
Can I
install LINKDSL by myself?
A:
You have two options, either to install your DSL through our self installation kit
all by yourself and support of our customer support if required by phone; or, we
can send a professional engineer to your home for a visit fee of 75 L.E for installing
the DSL for one PC and 150 L.E for more than one PC.
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Q:
How does
LINKDSL self-installation work?
A:
LINKDSL will provide you with the hardware, software, and technical support necessary
to get online. First make sure that your computer meets LINKDSL minimum system
requirements. Within 7 days after placing your order, we will send you an Email
for activating your account, and LINKDSL self installation Kit, which contains the
hardware you will need to self-install your DSL.
The Installation Kit is accompanied by a DSL Installation Guide which will provide
you with step-by-step instructions on how to: plug filters into your phone jack;
install your modem; and operate/run your DSL software and service.
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Q:
What computer
hardware is needed to run a DSL connection?
A:
In brief, at a very minimum you'll need...
A PC running Windows 95/98 or later (XP, Me, 2000) with an Ethernet card (NIC) and/or
USB, 64 MB RAM and at least 150MB available hard drive space.
A Macintosh - Power PC, iMac or newer - running OS 8.5 or newer (OSX recommended!)
with an Ethernet jack or USB port to add an external one, 64MB RAM minimum and 150MB
minimum available hard drive space.
Other Operating Systems with a TCP/IP software stack should be able to connect but
LINKdotNET cannot provide support for open source or free OSs and recommend you
consult a user's group or web sites to learn more about setting up your Linux.Unix/OS2/Commodore
64 etc. ;-)
All customers will also need Internet Explorer, or Netscape.
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Q:
What equipment
do I need to get DSL?
A:
You will need our Self Installation Guide, Self Installation CD, DSL filters, DSL
Splitters and a DSL modem. DSL Filters and Splitters are included in your DSL Self-installation
Kit, and a DSL modem may be included in your kit depending on the DSL modem you
choose. You will also need a 10Base-T Ethernet Network Interface Card. A NIC is
not included in the LINKDSL Kit. You can get a NIC at most computer stores, if your
computer does not have one.
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Q:
What additional
computer equipment do I need to use DSL?
A:
Each computer using the DSL for Internet access requires an Ethernet card. Using
more than one computer with DSL also requires an Ethernet hub. LINKdotNET does not
provide Ethernet cards or hubs. This is your responsibility.
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Q:
What type
of modems will I need?
A:
If you intend to connect one or more PC and a HUB or Switch is available, then the
LAN 1 Port will do. If neither HUB nor Switch exists and the PCs are less than 4
PCs then LAN 4 Port will do the job, putting into consideration that a network card
should be installed on every PC that will access the Internet .
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Q:
Can I
use any DSL modem with my LINKDSL account?
A:
Yes, you can use any other modems with your LINKDSL account. However, some modems
may not be compatible with our self installation kit. You can refer to our technical
team with the supported modems.
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Q:
Do I need
any additional Inside Wiring for DSL?
A:
Sometimes you need additional internal wiring to carry the connection to your desired
location for the modem. Inside wiring can be easily and cheaply accomplished. However,
our engineers are NOT certified to do the extensive inside wiring work that sometimes
is necessary.
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Q:
How will
I be billed?
A:
LINKdotNET offers a variety of payment options for your convenience.
-
LINKdotNET Access - Payment collection from your doorstep:
Call 111 600 111 for payment collection of your Dialup or DSL account. Our representative
will collect the payment from you. Note: Rs.30 will be charged per visit. Charges
apply on renewal payments only.
-
Customer Service Offices:
You can pay a visit to one of our Customer Service Offices and pay for your bill.
This service is free of charge.
-
Authorized Dealers:
Call 111 600 111 for details of LINKdotNET Authorized Dealers near your home or
office.
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Q:
How can
I test my download speed?
A:
Step 1: restart (turn off and on) your router (or modem) and your
PC (also in USB modems).
Step 2: connect 1 PC B2B (direct to the router).
Step 3: stop all activities or programs that may works in background
as following:
- Open windows task manager and check any program opened by the current user of this
PC.
- Check the sent and received bits from Local Area connection Icon ( 2 monitors in
the task bar )
- Open start menu > run > cmd > netstat –n to check the open ports.
Step 4: make a download from different sites at the same time using
any acceleration program.
Step 5: the sum of the total download sessions is the current download
speed.
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Q:
What is
NAT service?
A:
NAT networking stands for Network Address Translation. NAT (Network Address Translation)
is the translation of an Internet Protocol address (IP address) used within one
network to a different IP address known within another network. One network is designated
the inside network (LAN) and the other is the outside.
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Q:
Can I provide
Internet access for multiple computers with a single DSL connection?
A:
Yes, depending on the speed you get, many users can simultaneously use the same
DSL connection. We will provide you with additional IP addresses for a very slight
additional cost. LINKdotNET will provide you with the DSL hardware, but you will
need to provide any hubs or cabling necessary for your local network
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Q:
Can I host
my web page, ftp server, or my gaming server online?
A:
Yes, it is possible but a fixed (static) IP is needed.
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Q:
How many
IPs do I get with LINKDSL?
A:
One dynamic IP only is included in our packages. In the case of LAN 1 or 4 ports,
the modems have a DHCP server option which when enabled can assign virtual IP to
every PC connected to that network and allow it access the Internet. Also, extra
IPs are available upon request.
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Q:
If my
DSL modem loses power, do I lose phone service?
A:
No. The DSL modem is designed so that your normal telephone service will operate
even if the Modem is unplugged or otherwise disabled
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Q:
What if
the ADSL led is off, in case of using USB modem?
A:
- Make sure the Tel cable is plugged at the back of the modem.
- Make sure that the splitter is installed correctly.
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Q:
What if
the USB led is off, in case of using USB modem?
A:
- Make sure your computer is on.
- Check that the USB cable is plugged in the USB port.
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Q:
What if
Line led is off (first led after power button), in case of using LAN modem?
A:
- Make sure the Tel cable is plugged at the back of the modem.
- Make sure that the splitter is installed correctly.
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Q:
What if
Power led is off (second led), in case of using LAN modem?
A:
- Check that the power plug is connected to the modem.
- Make sure that the adaptor is connected to the electricity.
- Make sure your modem is on.
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Q:
What if
LAN led is off (third led), in case of using LAN modem?
A:
- Make sure that both ends of the Network Cable are plugged correctly.
- Make sure that the network cable is functional.
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Q:
Still
have questions?
A:
If you still face any problem with your LINKDSL, please feel free to contact us
at our 24/7 support number 111 600 111.
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